Client Support · Ongoing Service
The Best Support
You’ll Never Notice.
Every enquiry. Every supplier. One place. No chasing. No repeating yourself.
We check your invoices against all relevant charges within your energy bills, both visible and less obvious.
This includes your agreed contract rates (such as unit rates and standing charges), your actual consumption data to ensure usage is billed correctly, and all additional charges such as network costs, third-party and environmental levies, meter-related fees, and any other applicable pass-through or adjustment charges.
When discrepancies are found and they are found regularly we raise them directly with the supplier, document the dispute, and track it through to resolution. Overpaid funds are recovered. Incorrect standing orders are corrected.
Rate Verification
Checked against your signed contract
Consumption Check
Billed units verified against meter data
Recovery
Overpaid funds claimed back
Client Service Desk
Central Hub: One Place for Everything
No chasing emails. No lost paperwork. No repeating yourself. Our central hub captures, tracks, and resolves every energy query — so you never chase the same issue twice.
Every enquiry you raise — whether it’s a billing question, a supplier dispute, a contract amendment, or a meter fault — is logged, assigned, and tracked through to resolution. You have full visibility at every stage. Nothing falls through the cracks.
Invoice queries & billing disputes
Raised, tracked, resolved
Meter faults & data issues
Fault reported and managed with the meter operator
Contract amendments & updates
Site changes, new sites, change of tenancy
Supplier escalations
When direct calls don’t work, we escalate formally
Renewal reminders & window alerts
No auto-rollover surprises
Real-Time Market Data
Advising on new connections, capacity upgrades, meter installations, and energy infrastructure for development projects and business expansions.
All Suppliers Simultaneously
We run quotes across all major suppliers at once creating genuine competition, not sequential conversations with a preferred panel.
Tailored Analysis
Advising on new connections, capacity upgrades, meter installations, and energy infrastructure for development projects and business expansions.
Price Lock on Execution
The price you see is the price you get. Live rates are confirmed and locked at the point of contract execution — no last-minute revisions.
Procurement Technology That Works for You
When your contract approaches renewal, we do not make phone calls and wait for quotes. We use Pricematch 56 — our proprietary real-time pricing platform — to run a full market sweep in minutes, giving you the best available rates with evidence to back every recommendation.
This is the same technology used for new procurement, available to every ongoing support client as part of the renewal process.
Regulatory Readiness
MHHS: Your Data Needs to Be Clean Before 2027
Ofgem’s MHHS programme is replacing estimated billing with half-hourly accuracy across all UK business meters. The transition unlocks significant savings — but only if your metering data is clean and reliable.
One in three UK business meters is not currently transmitting reliable half-hourly readings. Businesses on those meters face uncertain billing at transition — and potentially years of disputes afterwards.
Reporting
Energy Reporting That Respects Your Time
We distil complex data into simple, actionable insights delivered monthly, in plain language, in a format that tells you what matters and what to do about it.
We distil complex data into simple, actionable insights — delivered monthly, in plain language, in a format that tells you what matters and what to do about it.
Monthly Spend & Consumption Report
Total energy spend, per-site breakdown, consumption trends, variance from prior period, and year-on-year comparison. Benchmarked against contract rates to flag any discrepancies before they accumulate.
Contract Milestone Tracker
Renewal windows, break clauses, auto-rollover risk dates, and upcoming procurement actions — presented in a forward-looking calendar view so decisions are never made under time pressure.
Recoverable Funds Summary
Open billing disputes, amounts under challenge, credits received, and cumulative savings achieved since engagement — a running record of the value we have delivered against your account.